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Disclaimer | SOTA

SOTA is a technology platform provider

SOTA is a technology platform provider that enables travel suppliers such as travel agents, tour operators, and hotels to list their travel product offerings on various partner websites, providing consumers the access and convenience of finding such travel products online. SOTA is the platform to facilitate the transaction between the travel supplier and the purchasing consumers. SOTA is not a provider of travel products or services. SOTA have no control over the quality or the legality of the travel products advertised, the accuracy of the travel product listings, the ability of travel suppliers to fulfil the items or the ability of purchasers to pay for the items. SOTA shall not be held liable or responsible in any way whatsoever for any transaction between the travel suppliers and the purchasing customers. SOTA do not control the information provided on the travel products listed by travel suppliers. By using this Site, you agree to accept such risks and SOTA is not responsible for the acts or omissions of users on the Site, which includes the acts or omissions of the travel suppliers.

Fulfilment of purchase

By using this website, you agreed that SOTA as a technology platform provider is not responsible for the fulfilment of purchases made on the Site. SOTA is not responsible for any loss arising from the non-fulfilment of travel products after the purchase is made. Consumers who wish to make a complaint or claim are advised to take up the matter directly with the travel supplier concerned.

Verification of Travel Supplier

Travel suppliers who apply to use SOTA undergo a verification process prior to being accepted as a registered user of the platform. Part of this verification process includes having a valid business registration, travel agent or travel operator licence and/or endorsed by the national travel associations(s) of their country of registration. The travel suppliers who apply to use SOTA are to immediately inform SOTA of events affecting their ability to perform their commitments, warranties, representations and obligations towards the purchasing consumers or the potential risk of such events. Should any travel supplier be found to abuse the platform for purposes of intended fraud, cheating or scam, SOTA will take appropriate action to suspend the agent from further trading on SOTA-powered websites, as soon as the information is known. For the avoidance of doubt, SOTA does not guarantee the due performance of the travel suppliers of all their commitments, warranties, representations and obligations towards the purchasing consumers. SOTA shall not be held liable in the event of a failure of performance, observance and compliance of any commitments, warranties, representations and obligations of the travel suppliers (including any non-compliance of the law or statutory regulations).