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Privacy Policy | SOTA

Privacy Policy   Bahasa Melayu

SOTA International Sdn Bhd (“SOTA”, “we”, “us”, “our”) is committed to protecting the personal information that you provide to us through our website located at www.sota.travel (“Website”). We believe it is important for you to know how we protect your personal information to deliver you the best user experience possible. This privacy policy covers what information is collected, how the information is used and for what purposes, to whom such information is disclosed, and what precautions are taken by SOTA to safeguard your privacy and personal information (“Privacy Policy”). BY USING THE WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF YOUR PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE WEBSITE.

WHAT INFORMATION DO WE COLLECT?
The personal information which we collect about you includes your name, identity card number, date of birth, home address, e-mail address, phone number, travel agent license number, designation, bank account details and all other personal information we again collect from you on any subsequent occasion.

It is obligatory that you supply us your personal information. If you fail to supply us any of your personal information, we may refuse to process your personal information for any of the purposes specified in this Privacy Policy.

If you give us personal information about another person, you must first confirm that he/she has appointed you to act for him/her, to consent to the processing of his/her personal information and to receive on his/her behalf any data protection notices.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
SOTA collects your personal information when you visit the Website, create an account on the Website, fill in the travel agent registration form, send an enquiry, book a package on our partner websites and from the sources that you have provided and will provide us from time to time.

WHAT DO WE USE YOUR INFORMATION FOR?
SOTA collects or will collect your personal information and further process the same to communicate with you; respond to your enquiries and complaints; collect any payment due from you; provide you with your booking confirmation; honour the booking made by you through the Website or our partner websites; promote new or additional products and services made available by the travel agents through the Website; comply with any legal or regulatory requirements; and such other purposes directly related to the foregoing.

HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

DO WE USE COOKIES?
Yes. When you access the Website, SOTA may record anonymous information such as IP address, time, date referring URL, pages accessed, type of web browser and operating system. Cookies are small files that the Website or a service provider transfers to your computer hard drive through your web browser (if you allow) that enables the Website or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
Your personal information will not be sold, exchanged, transferred, or given to any other outside parties for any reason whatsoever, without your consent, other than for the express purpose specified in this Privacy Policy. This does not include trusted third parties such as our business partners, our services providers who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep your personal information confidential. We may also release your personal information when we believe such release is appropriate to comply with the law, enforce policies of the Website, or protect ours or others rights, property, or safety.

We may transfer your personal information outside of Malaysia and you hereby consent to the said transfer.

ACCESS AND CORRECTION OF PERSONAL INFORMATION
You are responsible for ensuring that the information you provide us is accurate, complete, not misleading and kept up to date.

You have the right to request access to and to request correction of your personal information and to contact us with any inquiries or complaints in respect of your personal information (including the possible choices and means for limiting the processing of your personal information) from:

Designation:
Telephone No.:
Fax No:
E-mail address:

You may, upon payment of a prescribed fee, make an information access request or an information correction request in writing to us. Notwithstanding the foregoing, we may refuse to comply with your request and shall, by notice in writing, inform you of our refusal and reasons for our refusal.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time and will place notice of such amendments on the Website or via any other mode that we view suitable.

In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail over the Bahasa Malaysia version.